We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be purchased directly from our website (nownailpolish.com); unopened and unused and in the same condition that you received it. No partial refunds or exchanges on Bundles or Collections. To initiate your return please contact us first before returning your product. Unfortunately we cannot refund return shipping fees, unless, you have received your items damaged from the delivery service. (Contact us for more details)
If purchased through a retailer, please contact that store for information on their return policy.
Exemptions to this Policy. No Refunds for:
- Gift cards
- Items returned after 30 days of the purchase date.
- Items that have been used.
- Shipping fees.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
PO Box 2423
Canyon country CA 91386
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.